Kaniksu, LLC ("Kaniksu" or "Kaniksu Internet") is committed to an open internet, with policies and practices clearly spelled out for our customers and the community to view. If there is ever a question or a point of clarification needed for any of these items, we are available to discuss further with you via email or by phone.
The policies below are the most current versions of these polcies, and are subject to change. In the event that we must change our policy in the future, those changes will be available on this page.
Every customer who signs up for internet, phone or television service with Kaniksu Internet will be asked to sign a service agreement. This agreement details what Kaniksu Internet expects of its customers, and what customers can expect from Kaniksu Internet. It will also provide specifics on the plan purchased, the term of the agreement, and any penalties that may be associated with the agreement. We encourage you to review this document and let us know if you have any questions.
You can view the current version of this agreement online (below). The service dates, service price, and installation fee will vary by customer, based on the service plan they select, and the length of contract they choose.
The following will detail all of the prices and any associated fees for Kaniksu Internet's "Mass Market" business and residential services. Because prices and fees can vary on custom services, please review your individual agreement, or contact us if you have any questions on those services. Prices, plans and fees are subject to change, and you should always refer to your service agreement for the specific plans, prices and fees you have agreed to.
Please use the following links to view the current plans and prices for Kaniksu Internet service plans-
|Installation Fee (Wireless)||
Standard installation includes wireless radio and up to 100 feet of ethernet cable and includes up to 2 hours of labor. Additional charges may apply for installations that cannot be completed with a standard install configuration. Routers are the responsibility of the customer.
|Construction Fee (Fiber)||$0-$450||
Construction fee includes bringing fiber from the street (up to 250 ft), splicing & termination and fiber ONT ("modem").
|Early Termination Fee (legacy contracts)||Up to $250 on standard residential plans. $0-$500 on standard business Plans||
Fee would be the difference between your contract install fee and a no contract install fee ($250 residential, $500 business). As an example, if you signed a 24 month residential contract, and cancelled before 24 months, you would be charged $250.
If you signed a 12 month contract and cancelled before 12 months, you would be charged $125 (the difference between $250 and the $125 you already paid at the time of install).
|Reinstatement Fee||$25.00||This fee would be assessed only if service is suspended for a failure to pay your bill.|
|No Internet Seasonal Plan||$10 per month||Limit of 6 months (billing cycles) in a calendar year. No internet available during this seasonal plan.|
|Limited Internet Seasonal Plan||$20 per month||Limit of 6 months (billing cycles) in a calendar year. Limited to 5 Mbps during this plan period.|
|Customer Tech Support On-Site Visit||$75 per hour, free if it takes 30 minutes or less.||This fee would be assessed only if the cause of the issue was determined to be on the customer equipment, or customer issue. Free is it takes 30 minutes or less, is if the call is not urgent, and we can schedule when a tech is in the area next.|
|Digitial Millennium Copyright Act (DMCA) Processing Fee||$30 after the 2nd take down request||This is a fee if we receive more than 2 DMCA requests in the lifetime of the account. After the 2nd take down request, a $30 administrative fee will be charged for each request that is received.|
Kaniksu Internet uses smart traffic monitoring and QOS to manage potential congestion. All traffic is subject to management. The purpose of network management is to enhance the customer’s interactive internet experience and to allow all customers to enjoy the service to the greatest extent possible. The effects of such practices are minimal to the end user. We only use priorities, not limits. VoIP, interactive traffic and some others are given priority over non-interactive downloads other types of non-real time traffic. A set of smart filters is used to tag and control traffic based on an evolving rule set. No traffic is ever blocked or dropped, merely re-prioritized. At the current time congestion is very rare. We indicate congestion when a particular network segment approaches 90% of its usable capacity. Kaniksu Internet does not have usage limits or any consequences for exceeding them.
Kaniksu Internet does not block or rate-control any particular application or protocol. We do favor interactive applications over non-interactive applications. This allows VoIP calls and other high QOS applications to continue to function normally in the face of any possible congestion.
For our fixed wireless broadband service only approved customer premise equipment (CPE) radios can connect directly to the Kaniksu Internet network. For the customers in-house wireless or wired access, we have no restrictions.
Kaniksu Internet employs interactive firewall rules and NAT at our routers at the customer premise equipment (CPE). All radio transmissions in our network are encrypted with industry standard AES encryption.
Kaniksu Internet provides fiber optic and fixed wireless internet access. When delivering service with wireless, we may use unlicensed or licensed spectrum in the 2.4, 3.65, 5, 6, 11, 18, 23, 24, 60 or 80 Ghz frequencies to deliver the services to the customer. Using these wireless frequencies, Kaniksu Internet can offer download speeds of 15 up to 150 Mbps and upload speeds of 5 up to 50 Mbps. Actual speeds may vary. The service is used by customers for real time applications such as VoIP as well as other internet based services.
Kaniksu Internet respects and appreciates our customers right to privacy. We will work to protect your data, and which includes the data you send and receive. We will never sell or otherwise share this data, except where required by law.
Kaniksu Internet also has a great respect for the law and our legal system. Because of this respect, we recognize our responsibility to comply with all legal requests for data from law enforcement. In the event of a subpoena, or other legal instrument used to obtain data from or about our customers, Kaniksu will comply, but only after seeking legal advise from a Kaniksu, LLC's attorney. These requests for data are commonly referred to as "CALEA" requests (Communications Assistance for Law Enforcement Act).
In the event of a CALEA request, Kaniksu Internet will provide customer data only for the customer(s) listed in the request, and will only provide the data required to fulfil the request. No additional data will be shared, that is not required in the request. Kaniksu Internet will only share data with law enforcement when a valid CALEA request, and first reviewed by Kaniksu, LLC's attorney.
Under the Digital Millennium Copyright Act (DMCA), copyright owners have the right to notify Kaniksu Internet' registered agent if they believe that a customer has infringed on their work(s). When we receive a complaint notice from a copyright owner, we will notify the customer of the alleged infringement by providing them a copy of the submitted DMCA notice. As required by law, Kaniksu Internet enforces a graduated response policy to complaints that may lead to suspension or termination of service. It is our policy is to cancel the internet services for any customer receiving 8 or more DMCA notices annually and to assess a $30 Administrative Fee for the processing and handling of every complaint received after the second.